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Available courses

  • Communication Skills

    What you will learn :

    1. Importance of Effective Communication
    2. listening Skills Questionnaire
    3. Keys to Effective Listening
    4. Types of Communication
    5. Interpersonal Communications
    6. Giving/Receiving Constructive feedback
    7. Action Plan, Summary and Evaluation
    PayPal: Communication Skills

  • Consumer Behaviour

    Watching in Grass

    As a result of doing this course participants will be introduced to and become aware of

    • the extent of consumer behaviour,
    • key consumer decision influencers,
    • consumer decision making, and
    • key concepts used in sales and marketing.

    This will enable those who complete in to have a better understanding of why customers buy and therefore how to satisfy customer needs.

    PayPal: Consumer Behaviour

  • Continuous Improvement 1

    This course will provide descriptions many of the terms used in quality systems and continuous improvement processes. The development of such systems and their implementation will also be briefly examined. It provides a focus on strengthening and reinforcing processes to provide further improvement.

    As a result of doing this course participants will be

    • aware of the nature of Continuous Improvement (CI) and its relationship to quality processes,
    • familiar with most CI and quality terms,
    • able to participate in and promote CI and quality processes in their workplace, and
    • meaningfully cooperate with CI and quality processes and specialitsts.
    PayPal: Continuous Improvement 1

  • Decision Making

    What you will learn:

    1. What is decision
    2. Decision making framework
    3. Identify the decision options
    4. Take action
    PayPal: Decision Making

  • Negotiation Skills for Property Professionals

    What you will learn:

    1. the context of the negotiation
    2. What is win win?
    3. How do people negotiate?
    4. What makes a good negotiator?
    5. What are the key skills involved in negotiating?
    6. What is the process of negotiation?
    PayPal: Negotiation Skills for Property Professionals

  • Sales Success

    What you will learn:

    1. Attitudes of sales success
    2. Planning and preparation
    3. Building trust
    4. Closing the sale
    5. Follow up
    PayPal: Sales Success

  • Time Management

    What you will learn :

    1. How to Get Started
    2. Setting SMART Goals
    3. Prioritising Your Time
    4. Tackling Procrastination
    5. Organising Your Workplace
    6. Setting a Ritual
    7. Meeting Management
    PayPal: Time Management